March 4, 2013

Lots of you read my post on J.C. Penney’s Ron Johnson, thanks. One of my loyal blog followers, Bill Ferry, sent me this article from SLATE. Matt Yglesias, Slate’s business and economics correspondent, visited a J.C. Penney to see what the customer experience is like. Great story. I recommend that you start your week with a staff meeting to discuss how you are treating your current customers.

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